Refund policy

Return & Refund Policy

Effective Date: 2.9.2026

At Shades of Gifting, customer satisfaction is important to us. We take every effort to ensure that your order is carefully packed and reaches you in perfect condition. If you experience any issue with your order, please review our policy below.

1. Returns & Eligibility

Returns are accepted only in the following circumstances:

  • The product received is damaged or defective.

  • You must notify us within 48 hours of delivery.

  • For claims involving broken or damaged products, a clear, continuous, and unedited unboxing video is required.

  • Products must be unused and in their original packaging.

  • For fragile products such as glass containers, tins, and similar items, we offer reimbursement of 50% of the value of the damaged product(s) in cases of transit damage.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened wax, fragrance oils, or customized kits

  • Used or partially used materials

  • Sale or discounted items, which are considered final sale

3. Refund Process

If your return or refund request is approved:

  • The refund will be processed to your original payment method within 7–10 business days.

  • Shipping charges are non-refundable.

  • Refunds will be processed only after the submitted claim has been reviewed and approved by our team.

4. Exchanges

We do not offer direct product exchanges.

If you require a different product, you may place a new order after your return or refund request has been approved.

5. Order Cancellations

Orders cannot be cancelled once they have been placed.

6. How to Contact Us

To initiate a return or refund request, please email us at:

📧 shadesofgifting@gmail.com

Please include the following information in your email:

  • Order number

  • Clear, unedited unboxing video

  • Photos of the damaged or defective product, where applicable

  • A brief description of the issue

Our team will review your request and get back to you with the next steps.

Thank you for choosing Shades of Gifting.