Return and Refund Policy

1. Returns Eligibility

• Returns are only accepted for damaged or defective items.

• You must notify us within 48 hours of delivery to be eligible.

• A clear, unedited unboxing video is required to process claims involving broken or damaged products.

• Returned items must be unused, in original packaging, and include all components.

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2. Non-Returnable Items

We are unable to accept returns on the following:

• Opened Box

• Used or partially used materials

• Sale or discounted items (Final Sale)

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3. Refund Process

• Once your return is approved, your refund will be issued to your original payment method within 7–10 business days.

• Shipping charges are non-refundable.

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4. Exchanges

• We do not offer direct exchanges.

• If you need a different product, kindly place a new order after your return is approved.

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5. Order Cancellations

• Orders cannot be cancelled once placed. Please review your cart carefully before completing your purchase.

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6. Contact for Returns & Refunds

To initiate a return or refund, please contact us at:

📧 shadesofgifting@gmail.com
Include your order number, unedited unboxing video, and any relevant photos to help us process your request faster.

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If you need help with anything else, don’t hesitate to reach out. Thank you for shopping with Shades of Gifting!